Email: info@hodalondon.com

 

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© 2019 HODA London

STORE POLICIES & PRIVACY

Customer Care

HODA really wants you to enjoy wearing our clothes and believe in our values. Many of of our garments are made of recycled fabrics. This means that they have had a life before we turn them in to the clothes you see on our website. One or two items may not be blemish free. They may have a small stain or the fabric may be slightly worn. However, our tailors examine every item to ensure any flaw is minor and/or unlikely to be noticeable when worn. If you feel that this is not the case, please email us at info@hodalondon.com and let us know.

We are a small business but we are lucky to have a number of friends and family who dive in and help us out when the going gets tough. We value every customer we have so if you have a question for us we'll do our very best to get back to you within 24 hours. Plese bear in mind that we may be working at an event or at a pop up venue over weekends so if you contact us on a Saturday or Sunday (or bank holiday) it may take a little longer before you hear back from us. Email us on info@hodalondon.com if you have a question for us.

Privacy & Security

 

HODA is a small independent business. Any information we collect about you is in compliance with the Data Protection Act 1998 and General Data Protection Regulations 2018. That means we will only collect information about you to process your order and provide you with the best possible service. We will send you emails about your order but we will not email you in the future unless you give us consent to do so. Even if you provide such consent you can withdraw it at any time.

Your Data

When you place an order or register on our website we may record some or all of the following details
•    Name
•    Address
•    Phone Number
•    Email Address
•    Credit/Debit card details
•    IP Address
This information simply verifies you as a customer of HODA. The personal information that we hold will be held securely in accordance with the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at info@hodalondon.com
Cookies
Cookies allow you to take advantage of some of the HODA website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any HodaLondon.com features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. Learn more about Cookies
Google Analytics
Google Analytics is a system used by many websites to record information about visits to their website. It is used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. Learn more about how Google use cookies
Data Security
Our website has been built on the Wix.com platform. Wix has full SSL secure payment support. Therefore, your information is protected with 256-bit SSL encryption.  In addition, Wix only works with payment gateways that offer the highest level of protection. This means they all have PCI DSS Level 1 protection.
Copyright & Disclaimer 

  • HODA expect you to maintain the confidentiality of your username and password for your HODA account.

  • We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from HODA.

  • Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these HODA web pages are owned and controlled for these purposes by HODA. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these HODA pages for any other purpose whatsoever, in any medium, without the prior written permission of HODA.

  • In accessing HODA web pages, you agree that you may only download the content for your own individual and non-commercial use

If you have any questions about our Privacy Policy you should contact us at info@hodalondon.com

 

Wholesale Inquiries

 

If you are a retailer and you are interested in selling HODA in your store please get in touch by sending us an email on info@hodalondon.com

Payment Methods

- Credit / Debit Cards

- Offline Payments: if you would prefer to make a bank transfer for payment send us an email to info@hodalondon.com